Returns

Q: I don't have a return label handy. How can I return the item?

You can easily order the return label via our WALTER service hotline at Request by phone: 00800 925 837 88 or by email: service@walteronline.com. If you use the return label , you can drop off your return free of charge at a DHL parcel shop .

Q: How long does it take to refund the purchase amount?

Once we have received your return and the item has been accepted and inspected , we will create a credit note and initiate the refund. The amount paid will then be credited to your credited to the payment method selected when ordering – exactly as you paid.

How can I return?

Please send the items complete, including all
Accessories and in the original packaging , to the following address:

Return address:

WALTER Tools Salzburg GmbH
Gewerbeparkstraße 9
5081 Anif
Austria

You can easily order the return label via our WALTER service hotline at

Phone: 00800 925 837 88
or by email: service@walteronline.com

request.

With the return label you can drop off your return free of charge at the respective parcel shop .

You can find a parcel shop near you directly on the Internet.

(Tip: Simply google “find a collection point” )

How can I return freight goods over 35kg?

If you are returning goods weighing more than 35 kg, please contact our WALTER service team directly .

Our team then organizes the collection of the goods by our shipping partner DB Schenker – quickly and easily.

Free WALTER service hotline:

Telephone: 00800 925 837 88

Accessibility:

Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

Or send us an email to:
service@walteronline.com

Who covers the costs of return shipping?

When using the return label, the
Returns via DHL & DPD are free of charge for you.
The return label can be requested from the WALTER service hotline at 00800 925 837 88 or at service@walteronline.com .

What should be taken into account when sending a return?

Please note the following points when returning an item:

You have a 14-day right of return from receipt of the goods.
Items must be returned undamaged, unused, and in their original packaging .
Returns are free of charge if you use our return label .
You can get the return label from the free WALTER service hotline

Phone: 00800 925 837 88
or by email: service@walteronline.com
request.
Cash on delivery fees
in the amount of EUR 3.60
will not be refunded if returned.

If you have any complaints or discrepancies , please contact our service team immediately – by phone or email. We will be happy to assist you.

I don't have a return label handy. How can I return the item?

You can easily order the return label via our WALTER service hotline at

Request by phone: 00800 925 837 88 or by email: service@walteronline.com.

If you use the return label , you can drop off your return free of charge at a DHL parcel shop .

How is the purchase amount refunded?

As soon as your return has arrived with us and
has been checked, the purchase price will be credited to you – depending on the payment method chosen:

Credit card:
The refund will be made directly to your credit card.
PayPal:
The amount will be credited to your PayPal account.
Instant bank transfer:
The refund will be made to your bank account.
Invoice:
The amount will also be transferred to your bank account.
Cash on delivery:
Please provide your bank details (IBAN) on the delivery note,
so that we can transfer the amount.

Important: Cash on delivery fees of EUR 3.60 will not be refunded in the event of a return.

How long does it take to refund the purchase amount?

Once we have received your return and the item has been accepted and inspected , we will create a credit note and initiate the refund.

The amount paid will then be credited to your
credited to the payment method selected when ordering – exactly as you paid.