Returns
Frequently asked questions – everything you need to know about returns.
How can I return?
Please send the items complete, including all
Accessories and in the original packaging , to the following address:
Return address:
WALTER Tools Salzburg GmbH
Gewerbeparkstraße 9
5081 Anif
Austria
You can easily order the return label via our WALTER service hotline at
Phone: 00800 925 837 88
or by email: service@walteronline.com
request.
With the return label you can drop off your return free of charge at the respective parcel shop .
You can find a parcel shop near you directly on the Internet.
(Tip: Simply google “find a collection point” )
How can I return freight goods over 35kg?
If you are returning goods weighing more than 35 kg, please contact our WALTER service team directly .
Our team then organizes the collection of the goods by our shipping partner DB Schenker – quickly and easily.
Free WALTER service hotline:
Telephone: 00800 925 837 88
Accessibility:
Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.
Or send us an email to:
service@walteronline.com
Who covers the costs of return shipping?
When using the return label, the
Returns via DHL & DPD are free of charge for you.
The return label can be requested from the WALTER service hotline at 00800 925 837 88 or at service@walteronline.com .
What should be taken into account when sending a return?
Please note the following points when returning an item:
- You have a 14-day right of return from receipt of the goods.
- Items must be returned undamaged, unused, and in their original packaging .
- Returns are free of charge if you use our return label .
- You can get the return label from the free WALTER service hotline
Phone: 00800 925 837 88
or by email: service@walteronline.com
request. - Cash on delivery fees
in the amount of EUR 3.60
will not be refunded if returned.
If you have any complaints or discrepancies , please contact our service team immediately – by phone or email. We will be happy to assist you.
I don't have a return label handy. How can I return the item?
You can easily order the return label via our WALTER service hotline at
Request by phone: 00800 925 837 88 or by email: service@walteronline.com.
If you use the return label , you can drop off your return free of charge at a DHL parcel shop .
How is the purchase amount refunded?
As soon as your return has arrived with us and
has been checked, the purchase price will be credited to you – depending on the payment method chosen:
- Credit card:
The refund will be made directly to your credit card. - PayPal:
The amount will be credited to your PayPal account. - Instant bank transfer:
The refund will be made to your bank account. - Invoice:
The amount will also be transferred to your bank account. - Cash on delivery:
Please provide your bank details (IBAN) on the delivery note,
so that we can transfer the amount.
Important: Cash on delivery fees of EUR 3.60 will not be refunded in the event of a return.
How long does it take to refund the purchase amount?
Once we have received your return and the item has been accepted and inspected , we will create a credit note and initiate the refund.
The amount paid will then be credited to your
credited to the payment method selected when ordering – exactly as you paid.
