Please report any visible defects within 8
days after receipt of the goods in writing - ideally enclosing the delivery note and/or invoice .

The statutory warranty period is 24 months from the date of purchase.

During the first 6 months, it is legally presumed that a defect already existed at the time of purchase – unless we can prove otherwise.

After the 6 months have passed, the burden of proof is on you.

The warranty does not cover damages,
which are caused by:

• natural wear and tear,
• improper use or
• caused by lack of or incorrect care.

To process a warranty claim we need:

• the invoice or receipt (to determine the date of purchase)
• as well as photos of the damaged goods.

Please note: Our products are for private
intended for use .

In case of commercial use the warranty is void.

Wear parts (battery, carbon brushes ,
Saw blades, sandpaper , etc.) are covered by a 6-month warranty.

You have the right to withdraw from your contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which
You – or a third party other than the carrier designated by you – have received the last goods.

To exercise your right of withdrawal , please inform us
Please inform us of your decision to withdraw from the contract with a clear statement (e.g., by letter, email, or fax). Please send your notification to:

WALTER Tools Salzburg GmbH

Gewerbeparkstraße 9
5081 Anif
Austria
Email: service@walteronline.com
Telephone: 00800 925 837 88
Fax: +43 6246 72091 -115

You can use our sample cancellation form
use – but this is not mandatory.

Download sample cancellation form:

https://www.walteronline.com/Service/WALTER-Widerrufsformular.pdf

If a product you've already used is damaged , please contact our WALTER customer service directly. We'll take care of your issue quickly and reliably.

Telephone: 00800 925 837 88
Email: service@walteronline.com

Accessibility:
Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
The refund will be made immediately and at the latest within 14 days from the day on which we received your notification of cancellation.

For the refund, we will use the same means of payment that you used for the original order – unless we
have expressly agreed otherwise with you. Under no circumstances will we charge you any fees for the refund. However, we may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You are obligated to return or hand over the goods to us immediately and at the latest within 14 days from the date on which you notified us of your cancellation. This deadline is met if you send the goods before the expiry of the 14-day period.

You will bear the costs of return if the goods are
This is a product that can be returned normally by post .
Items that cannot be returned by regular mail
(e.g. freight forwarding goods), we will cover the return costs.

You only have to pay for any loss in value of the goods
arise if this is due to handling that is intended to examine
nature, properties and functioning of the goods was not necessary .

Whether you have general questions about our products, complaints, or warranty information, simply fill out the appropriate contact form and submit it. Our competent WALTER service team will get back to you as soon as possible .

To the contact form: https://www.walteronline.com/de/service

Of course you can also contact us directly:

Free WALTER service hotline:
Telephone: 00800 925 837 88

Accessibility:
Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

Or by email to:

service@walteronline.com