For deliveries within Austria and Germany, we charge a flat rate of €4.90 per order. For orders over €50.00, shipping is free within Austria and Germany. Shipping takes place Monday through Friday around 1:00 PM.

All orders received after 11:00 am will be dispatched the following working day (This only applies
for fully paid orders or cash on delivery purchases).

Parcels are sent via the parcel services DHL & DPD.

Freight goods weighing over 35 kg are delivered via the freight forwarding company DB Schenker. DB Schenker will coordinate the delivery date with you by phone.

The delivery time within Austria is approximately 2-3 working days, to Germany 4-6 working days.

The delivery time to other EU countries (e.g. France, etc.) is approximately 4-6 working days.

For express delivery within Austria, we charge a flat rate of €19.90 per order. Shipping takes place Monday – Friday.
around 1:00 p.m.

All orders received after 11:00 AM will be dispatched the following business day (this only applies to fully paid orders or cash on delivery purchases). Delivery will be by 5:00 PM on the next business day.

We deliver to the following EU countries outside Austria and Germany:

Ireland, Belgium, Netherlands, Luxembourg, France, Italy, Slovakia, Czech Republic, Hungary and Slovenia.

Yes, you can have your order sent to a different delivery address .
It is important that the billing and delivery addresses are in the same destination country .

Simply enter the desired delivery address during the
In the corresponding step of the ordering process.

Yes, as soon as we receive your order, you will receive an order confirmation by email .

As soon as your items leave our warehouse, you will also receive a shipping confirmation from our shipping service provider DHL or DPD – including shipment tracking.

For freight goods weighing over 35 kg, you currently do not receive automatic shipment notifications . In this case, you can inquire about the current status directly with our WALTER service team .

The parcel service provider usually makes two to three delivery attempts . If you are unavailable within this time, your parcel will either be left at the nearest parcel shop for collection or returned to WALTER .

In both cases, you will be notified via a notification – either directly from the parcel service provider or by email.

Unfortunately, delivery on a desired date is currently not possible .

However, we are constantly working to improve our service for you – so that you can continue to be even more flexible and comfortable
you can order from us.

Whether you have general questions about our products, complaints, or warranty information, simply fill out the appropriate form and submit it. Our competent WALTER service team will get back to you as soon as possible .

To the contact form: https://www.walteronline.com/de/service

Please always include the article number and order number in your enquiries – this will allow us to help you even faster.

Of course, you can also contact us directly via the free WALTER service hotline :

Telephone: 00800 925 837 88

Our service hours:

Mon – Thurs: 8:00 – 17:00
Fri: 8:00 – 13:30

Or send us an email to:
service@walteronline.com

Whether you have general questions about our products, complaints, or warranty information, simply fill out the appropriate form and submit it. Our competent WALTER service team will get back to you as soon as possible .

To the contact form: https://www.walteronline.com/de/service

Please always provide the article number and order number when making inquiries
so that we can process your request quickly.

You can also contact us directly:

Free WALTER service hotline:
Telephone: 00800 925 837 88

Service hours:

Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

Or
by email to: service@walteronline.com

The invoice including delivery note is enclosed in printed form with the delivery of the items.