In the WALTER online shop you will find all available
Products with images, descriptions, and scope of delivery. Select the desired items in the appropriate quantity and add them to your shopping cart with one click.

Once you have completed your selection, click on the shopping cart icon to go to the overview. There you will see all the products you have added – including any shipping costs and the
Total amount of your order.

By clicking on "Checkout" you start the checkout process. You now have the option to log in with an existing customer account, create a new account, or log in as a guest.
to continue.

In the next step you enter your shipping address
and select the desired shipping method (e.g.
Standard or express shipping). You will then be able to select the payment method
– here you can pay with Shop Pay, PayPal, Google Pay, credit card or other payment methods.

Once you have entered all the required information and selected your preferred payment method, click on “Buy now” to complete your order.

After successful completion, you will automatically receive an order confirmation by email with all relevant details.

If you have created a customer account, you can view your current and previous orders at any time in the “Orders” section of your profile.

You are welcome to place orders via the free WALTER service hotline:

Telephone: 00800 925 837 88

We are happy to assist you at the following times:

Mon – Thurs 8:00 – 17:00
Fri 8:00–13:30

Or send us an email to:
service@walteronline.com

Yes, you can of course also order from us as a company.

You will receive a normal invoice with VAT .

If you would like to order larger quantities , we recommend you take a look at our offers at walter-outlet.com or contact our customer service directly – there might be a special offer for you!

📞 Telephone: 00800 925 837 88

📧 Email: service@walteronline.com

We are here for you:

Mon – Thurs: 8:00 – 17:00

Fri: 8:00 – 13:30

All prices in the shop include VAT.

No, there is no minimum order value.

Yes, if you have created a customer account with us, you can check the status of your order at any time under "My Account" in the "Orders" section.
view.

As soon as your order has been shipped, you will receive
You will also receive a shipping confirmation by email with a tracking link .
You can use this link to track the current location of your package directly with our shipping service provider.

Unfortunately, it is not possible to make subsequent changes to your order.

To ensure that you receive your items as quickly as possible, your order will be automatically processed and sent to our logistics department immediately after completion.

In this case, please contact the WALTER service hotline as soon as possible by calling 00800925 837 88 or by emailing service@walteronline.com .

Since we process your order immediately and ship it directly to
our logistics, cancellation is only possible immediately after the order has been sent .

For deliveries within Austria and Germany, we charge a flat rate of €4.90 per order. For orders over €50.00, shipping is free within Austria and Germany. Shipping takes place Monday through Friday around 1:00 PM.

All orders received after 11:00 am will be dispatched the following working day (This only applies
for fully paid orders or cash on delivery purchases).

Parcels are sent via the parcel services DHL & DPD.

Freight goods weighing over 35 kg are delivered via the freight forwarding company DB Schenker. DB Schenker will coordinate the delivery date with you by phone.

The delivery time within Austria is approximately 2-3 working days, to Germany 4-6 working days.

The delivery time to other EU countries (e.g. France, etc.) is approximately 4-6 working days.

For express delivery within Austria, we charge a flat rate of €19.90 per order. Shipping takes place Monday – Friday.
around 1:00 p.m.

All orders received after 11:00 AM will be dispatched the following business day (this only applies to fully paid orders or cash on delivery purchases). Delivery will be by 5:00 PM on the next business day.

We deliver to the following EU countries outside Austria and Germany:

Ireland, Belgium, Netherlands, Luxembourg, France, Italy, Slovakia, Czech Republic, Hungary and Slovenia.

Yes, you can have your order sent to a different delivery address .
It is important that the billing and delivery addresses are in the same destination country .

Simply enter the desired delivery address during the
In the corresponding step of the ordering process.

Yes, as soon as we receive your order, you will receive an order confirmation by email .

As soon as your items leave our warehouse, you will also receive a shipping confirmation from our shipping service provider DHL or DPD – including shipment tracking.

For freight goods weighing over 35 kg, you currently do not receive automatic shipment notifications . In this case, you can inquire about the current status directly with our WALTER service team .

The parcel service provider usually makes two to three delivery attempts . If you are unavailable within this time, your parcel will either be left at the nearest parcel shop for collection or returned to WALTER .

In both cases, you will be notified via a notification – either directly from the parcel service provider or by email.

Unfortunately, delivery on a desired date is currently not possible .

However, we are constantly working to improve our service for you – so that you can continue to be even more flexible and comfortable
you can order from us.

Whether you have general questions about our products, complaints, or warranty information, simply fill out the appropriate form and submit it. Our competent WALTER service team will get back to you as soon as possible .

To the contact form: https://www.walteronline.com/de/service

Please always include the article number and order number in your enquiries – this will allow us to help you even faster.

Of course, you can also contact us directly via the free WALTER service hotline :

Telephone: 00800 925 837 88

Our service hours:

Mon – Thurs: 8:00 – 17:00
Fri: 8:00 – 13:30

Or send us an email to:
service@walteronline.com

Whether you have general questions about our products, complaints, or warranty information, simply fill out the appropriate form and submit it. Our competent WALTER service team will get back to you as soon as possible .

To the contact form: https://www.walteronline.com/de/service

Please always provide the article number and order number when making inquiries
so that we can process your request quickly.

You can also contact us directly:

Free WALTER service hotline:
Telephone: 00800 925 837 88

Service hours:

Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

Or
by email to: service@walteronline.com

The invoice including delivery note is enclosed in printed form with the delivery of the items.

We offer Shopify 's secure payment methods. You can pay conveniently and flexibly – including:

• PayPal
• Credit card (Visa, Mastercard, Maestro,
  American Express & Union Pay)
• Invoice with Klarna
• Pay immediately with Klarna
• Google Pay
• Shop Pay
• eps transfer

This allows you to choose the payment method that best suits you. Your sensitive data is processed exclusively via certified payment security servers – for maximum protection and the highest level of security.

If you have any questions about payment methods or problems, please contact our
WALTER Service Team :
Telephone: 00800 925 837 88
Email: service@walteronline.com

In the WALTER online shop we accept the following
Credit cards:

• Visa
• Mastercard
• Maestro
• Amex
• Union Pay

PayPal is an online payment service that allows you to shop securely, easily, and quickly online. After registering with PayPal once, you will only pay with your email address and your
Password – without having to enter bank details with every purchase.

In the WALTER online shop, simply select PayPal as your payment method during the order process. After submitting your order, you will be automatically redirected to the PayPal page. There, log in with your registered email address and password and confirm your payment.
the payment.

The debit is usually made immediately so that your order can be processed quickly.

Unfortunately, payment by cash on delivery is not possible.

Once you select Klarna as your payment method, you will be automatically redirected to the Klarna payment window. There you can choose whether to pay by invoice or instant bank transfer .

• With Klarna invoice :
  You enter your personal details and complete the order – without paying immediately. The payment information and the payment due date
  You will receive this directly from Klarna via email.
• Pay immediately with Klarna :
  You log in securely to your bank via Klarna and confirm the
  Payment directly via online banking.

After completing the Klarna payment process, you will be redirected to our shop. You will then receive an order confirmation via email from
us. With Klarna invoice, you'll also receive a separate email from Klarna with all payment details.

Please send the items complete, including all
Accessories and in the original packaging , to the following address:

Return address:

WALTER Tools Salzburg GmbH
Gewerbeparkstraße 9
5081 Anif
Austria

You can easily order the return label via our WALTER service hotline at

Phone: 00800 925 837 88
or by email: service@walteronline.com

request.

With the return label you can drop off your return free of charge at the respective parcel shop .

You can find a parcel shop near you directly on the Internet.

(Tip: Simply google “find a collection point” )

If you are returning goods weighing more than 35 kg, please contact our WALTER service team directly .

Our team then organizes the collection of the goods by our shipping partner DB Schenker – quickly and easily.

Free WALTER service hotline:

Telephone: 00800 925 837 88

Accessibility:

Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

Or send us an email to:
service@walteronline.com

When using the return label, the
Returns via DHL & DPD are free of charge for you.
The return label can be requested from the WALTER service hotline at 00800 925 837 88 or at service@walteronline.com .

Please note the following points when returning an item:

• You have a 14-day right of return from receipt of the goods.
• Items must be returned undamaged, unused, and in their original packaging .
• Returns are free of charge if you use our return label .
• You can get the return label from the free WALTER service hotline
  
  Phone: 00800 925 837 88
  or by email: service@walteronline.com
  request.
• Cash on delivery fees
  in the amount of EUR 3.60
  will not be refunded if returned.

If you have any complaints or discrepancies , please contact our service team immediately – by phone or email. We will be happy to assist you.

You can easily order the return label via our WALTER service hotline at

Request by phone: 00800 925 837 88 or by email: service@walteronline.com.

If you use the return label , you can drop off your return free of charge at a DHL parcel shop .

As soon as your return has arrived with us and
has been checked, the purchase price will be credited to you – depending on the payment method chosen:

• Credit card:
  The refund will be made directly to your credit card.
• PayPal:
  The amount will be credited to your PayPal account.
• Instant bank transfer:
  The refund will be made to your bank account.
• Invoice:
  The amount will also be transferred to your bank account.
• Cash on delivery:
  Please provide your bank details (IBAN) on the delivery note,
  so that we can transfer the amount.

Important: Cash on delivery fees of EUR 3.60 will not be refunded in the event of a return.

Once we have received your return and the item has been accepted and inspected , we will create a credit note and initiate the refund.

The amount paid will then be credited to your
credited to the payment method selected when ordering – exactly as you paid.

Please report any visible defects within 8
days after receipt of the goods in writing - ideally enclosing the delivery note and/or invoice .

The statutory warranty period is 24 months from the date of purchase.

During the first 6 months, it is legally presumed that a defect already existed at the time of purchase – unless we can prove otherwise.

After the 6 months have passed, the burden of proof is on you.

The warranty does not cover damages,
which are caused by:

• natural wear and tear,
• improper use or
• caused by lack of or incorrect care.

To process a warranty claim we need:

• the invoice or receipt (to determine the date of purchase)
• as well as photos of the damaged goods.

Please note: Our products are for private
intended for use .

In case of commercial use the warranty is void.

Wear parts (battery, carbon brushes ,
Saw blades, sandpaper , etc.) are covered by a 6-month warranty.

You have the right to withdraw from your contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which
You – or a third party other than the carrier designated by you – have received the last goods.

To exercise your right of withdrawal , please inform us
Please inform us of your decision to withdraw from the contract with a clear statement (e.g., by letter, email, or fax). Please send your notification to:

WALTER Tools Salzburg GmbH

Gewerbeparkstraße 9
5081 Anif
Austria
Email: service@walteronline.com
Telephone: 00800 925 837 88
Fax: +43 6246 72091 -115

You can use our sample cancellation form
use – but this is not mandatory.

Download sample cancellation form:

https://www.walteronline.com/Service/WALTER-Widerrufsformular.pdf

If a product you've already used is damaged , please contact our WALTER customer service directly. We'll take care of your issue quickly and reliably.

Telephone: 00800 925 837 88
Email: service@walteronline.com

Accessibility:
Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
The refund will be made immediately and at the latest within 14 days from the day on which we received your notification of cancellation.

For the refund, we will use the same means of payment that you used for the original order – unless we
have expressly agreed otherwise with you. Under no circumstances will we charge you any fees for the refund. However, we may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You are obligated to return or hand over the goods to us immediately and at the latest within 14 days from the date on which you notified us of your cancellation. This deadline is met if you send the goods before the expiry of the 14-day period.

You will bear the costs of return if the goods are
This is a product that can be returned normally by post .
Items that cannot be returned by regular mail
(e.g. freight forwarding goods), we will cover the return costs.

You only have to pay for any loss in value of the goods
arise if this is due to handling that is intended to examine
nature, properties and functioning of the goods was not necessary .

Whether you have general questions about our products, complaints, or warranty information, simply fill out the appropriate contact form and submit it. Our competent WALTER service team will get back to you as soon as possible .

To the contact form: https://www.walteronline.com/de/service

Of course you can also contact us directly:

Free WALTER service hotline:
Telephone: 00800 925 837 88

Accessibility:
Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 1:30 p.m.

Or by email to:

service@walteronline.com

Your customer data will be used exclusively for the smooth processing of your order and only for the newsletter if you have expressly agreed to this.

We work with selected partners to process orders, payments, and shipping. These service providers only receive the data necessary to perform their respective services.
are necessary (e.g. payment provider, shipping service provider, shop system).

Persons or companies that are not directly involved in the
are involved in the ordering process do not have access to your data.

Further information can be found in our privacy policy

In our online shop, you can pay securely and conveniently by credit card . Payments are processed via Shopify Payments or the payment service providers used by Shopify (e.g., Stripe), which will process your
Process payment data to complete the payment.

This includes, among other things, information about the transaction , your payment instrument , as well as device-related data, location data and details of the interaction between you and the
Payment service providers collect this data. This data processing is carried out exclusively for the purpose of secure payment processing.

You can find further information in our privacy policy

Data security is our highest priority when shopping online. For this reason, we use SSL (Secure Socket Layer) technology to transmit your personal data (address, customer number, order details, etc.) across all our services.

Your data is safe with us. We use the modern SSL (Secure Socket Layer) security method, which has two key goals:

1. Authentication
   i.e. the clear identification of the communicating parties
2. confidentiality
   by encrypting all transmitted data

When you enter personal data in our online shop, the transmission takes place via an encrypted SSL connection . This technology is supported by all current internet browsers.

Our web server – for example at https://www.walteronline.com – has a digital certificate issued by an official
This allows your browser to check at any time whether the connection actually belongs to our company.

Communication between your browser and our server then takes place via a unique key that is valid only for this session . This ensures that no unauthorized person can read or manipulate your data .

You can recognize a secure connection by the lock symbol in the address bar of your browser and by the address that begins with "https://" .

A secure transmission via SSL can be recognized by the key symbol in your internet browser. Websites that offer encrypted content contain "https" instead of "http" in their addresses.

In order to make your visit to our website as pleasant as possible and to provide certain functions, we use so-called cookies .
These are small text files that are stored on your device and share certain settings and data about your browser with our system.
exchange.

Some cookies – so-called session cookies – are automatically deleted after closing the browser. Other cookies remain stored on your device (so-called persistent cookies ) and
enable us to recognize your browser the next time you visit.

Cookies do not contain any personal data and therefore cannot be directly assigned to you as a user . They only provide us with anonymized information , e.g. about the
Origin of your visit or which pages you viewed on our site.

Please note: Certain cookies are already set as soon as you visit our website.

You can set your browser so that you:

• you are informed about the setting of cookies,
• Allow cookies only in individual cases,
• excludes the acceptance of cookies in certain cases or in general.

Note: If you do not allow cookies, the
Functionality of our website may be limited .

You can easily redeem a promotional voucher during the ordering process:

1. Place the desired items in your shopping cart.
2. Go to checkout.
3. Enter the voucher code in the appropriate field.
4. Click “Apply” – the discount will be automatically deducted from the total amount.

Please make sure that:

• the voucher is still valid ,
• the conditions (e.g. minimum order value, certain products) are met,
• the code is written correctly (preferably copy and paste).

Subsequent redemption of the voucher after
Unfortunately, it is not possible to complete the order.

Unfortunately, it is not possible to redeem the voucher retroactively possible.

You can edit your customer data at any time in your WALTER customer account .

To change your billing address , follow these steps
before:

1. Log in to your customer account.


2. Click on “Edit data” .


3. Adjust your address and save the changes.

The updated billing address will be automatically applied to your next order.

You can change your email address at any time in your WALTER customer account .

To do this, proceed as follows:

1. Log in to your customer account.
2. Select the menu item “Change email address” .
3. Enter the new email address and confirm the change.

The new address will now be used for all orders and communications.

If you can no longer log in to your customer account because you have forgotten your password, please proceed as follows:

1. Click on “Forgot password” in the login area.
2. On the next page, enter the email address you used to register with WALTER.
3. You will receive an email with a link to reset your password .
   Please note: The link is only valid for one hour .
4. Click on the link in the email.
5. Now enter your new password and confirm it by clicking on “Confirm password” .

Afterwards you can return to your
Log in to your customer account.

By registering in the WALTER online shop you benefit from several advantages:

• You can enter a different delivery address and use it flexibly.
• You keep track of all previous orders in your
  Customer account.
• You have the option to save selected items to your wish list – ideal for easy access later.

A customer account saves time and makes your
Shopping at WALTER is even more convenient.

Simply click on the heart symbol next to the desired product – this will add the item directly to your wish list .

You can find all your saved favorites at any time in your customer account under "My Account." This allows you to easily access them later or order directly.

You can find our General Terms and Conditions (GTC) at any time via the menu item “GTC” in the footer at the bottom of every page.

In addition, you will be informed about our terms and conditions during the ordering process
and you will also receive the corresponding link there. Please note:

An order is only possible if you actively agree to the terms and conditions.

Current terms and conditions: https://www.walteronline.com/de/AGB

You can find our privacy policy at any time via the menu item “Privacy Policy” in the footer at the bottom of every page.

In addition, during your order you will be
our privacy policy and you will also receive the corresponding link there.

Current data protection regulations:

https://www.walteronline.com/de/Datenschutz

With the WALTER newsletter you will regularly receive information about new products , current promotions and occasionally also about satisfaction surveys .

Registration is very easy:

• Enter your email address in the newsletter field at the bottom of a page and click “Send” .
• If you already have a customer account, you can also activate the newsletter there – under “Edit data” .
• After registration you will receive an email with a confirmation link .
  Only when you click this link will your registration be complete.

(Double opt-in procedure according to data protection regulations)

Your consent to receive the WALTER newsletter
You can revoke your consent at any time with future effect.

You have two options:

• Via the unsubscribe link at the end of each newsletter
• In your customer account under “Edit data” – simply remove the check mark next to the newsletter registration

After revocation, you will no longer receive newsletters from us.